Data Protection Documentation

Do Win's Privacy Policy

Your personal information matters greatly to us. Find out clearly how Do Win collects, stores, and protects your data — all in one place.

Last Updated: January 2026

01Role & Commitment

Welcome to Do Win. We believe that transparency is the best way to earn your trust. This Privacy Policy document explains how the Do Win platform handles your personal information.

By using Do Win's website, mobile app, or any of our services, you consent to this Privacy Policy. Our Privacy Policy is built in line with international data protection standards. We are committed to ensuring your information is never used without authorization or sold to third parties.

Our Commitment: Do Win does not sell, rent, or share your personal information with any unauthorized third party.

02What Information We Collect

The following types of information are collected on the Do Win platform to deliver our services:

Information collected at registration:

  • Full name and date of birth (for age verification)
  • Email Address & Mobile Number
  • Username and password (stored in encrypted form)
  • Country and city of residence

Information collected during KYC verification:

  • National ID or passport details
  • Proof of address (utility bill or bank statement)
  • Photo or selfie (for identity verification)

Automatically Collected Information:

  • IP Address & Device Information
  • Browser type and version
  • Time spent on the platform and pages visited
  • Transaction history and betting activity
  • Cookies & Local Storage Data
Data Type Purpose Mandatory?
Name & Email Account Creation & Communication Yes
Mobile Number OTP Verification & Support Yes
NID / Passport KYC Verification Yes (for withdrawals)
IP Address Security & Fraud Prevention Auto
Cookie Data Experience Improvement Automatic

03How Your Information Is Used

Do Win uses your information only for lawful and specific purposes. We never misuse your data. Below are the key purposes for which your information is used:

  • Account Management: Used for login, security verification, and managing account settings.
  • Service Delivery: To carry out betting, gaming, and financial transactions.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Legal Compliance: To meet regulatory authority requirements.
  • Customer Support: To resolve your issues quickly and effectively.
  • Personalized Experience: To provide you with offers and bonuses tailored to your preferences.
  • Platform Improvement: To analyze user experience and improve service quality.
  • Contact: To send important updates, promotions, and security alerts.

You can unsubscribe from Do Win's marketing emails at any time. However, critical security notifications cannot be disabled, as they are essential for keeping your account safe.

04Data Sharing Policy

Do Win never sells your personal information. However, we may share certain data in the limited circumstances outlined below:

  • Payment Processor: Required information is shared to process transactions via Mobile Banking, Nagad, Rocket, and SureCash. These providers operate under their own privacy policies.
  • Identity Verification Service: Minimal information is shared with licensed verification service providers to complete the KYC process.
  • Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
  • Company Restructuring: In the event of a merger or acquisition, data may be transferred. Members will be notified in advance in such cases.

What We Never Do: Do Win never sells or transfers your information to advertising companies, data brokers, or unauthorized third parties.

06Data Protection Methods

Do Win uses industry-leading security technology to protect your information. Our security measures are as follows:

  • 256-bit SSL/TLS Encryption: All data exchanged between you and our servers is encrypted.
  • AES-256 Data Encryption: Stored sensitive data is protected with high-level encryption.
  • Two-Factor Authentication (2FA): An additional layer of security has been added to your account.
  • Firewall & Intrusion Detection: 24/7 network monitoring is active.
  • Regular Security Audits: Third-party experts conduct regular audits of our systems.
  • Data Backup: Regular backups are maintained on secure servers.

Security Assurance: Do Win's data protection practices follow international PCI DSS standards. Your payment information is kept under the highest level of security.

07Data Retention Period

Do Win retains your information in accordance with the following guidelines:

  • Active Accounts: All information is retained for as long as the account remains active.
  • After Account Closure: Certain information may be retained for up to 5 years due to legal requirements.
  • Transaction Records: Retained for 7 years in accordance with financial regulatory requirements.
  • KYC Documents: Retained after verification in accordance with legal obligations.
  • Marketing Data: If you unsubscribe, you will be removed from the marketing list within 30 days.

08Your Data Rights

As a Do Win member, you have the following rights over your personal information:

Right to Access Data

You have the right to know what information Do Win has collected about you and to receive a copy of it.

Right to Rectification

If any of your information is incorrect, you may request a correction. Do Win will take the necessary action within 7 business days.

Right to Erasure

Where there is no legal obligation, you may request deletion of your information. This request can be made at the time of account closure.

Right to Object to Processing

You may object to your data being used for marketing purposes. Contact support and it will be stopped within 48 hours.

Right to Data Portability

You may request your related information in a structured, commonly used format.

09Protection of Minors' Data

Do Win is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. Age verification is mandatory at registration.

If a parent discovers that their child has opened an account on do win, please contact our support team immediately. We will promptly delete the relevant account and all associated data.

Minor Protection: Registration on Do Win is strictly prohibited for anyone under 18. Any violation of this rule will result in immediate account termination.

10Third-Party Services

The Do Win platform integrates certain third-party services that help us improve the quality of our offerings:

  • Payment Gateway: Mobile Banking, Nagad, Rocket, and SureCash each operate under their own privacy policies.
  • Live Chat Support: A secure chat system is used to manage customer service.
  • Analytics Tools: Anonymous statistics are used to monitor platform performance.
  • Game Provider: Do Win's games are operated through licensed software providers.

These third-party service providers are contractually bound to Do Win to keep your data protected.

11Privacy Policy Updates

Do Win may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following means:

  • A notification will be sent to your registered email.
  • A notification will be displayed upon logging in to the platform.
  • The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of Do Win after the updated policy takes effect will be considered acceptance of the new terms.

12Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact Do Win's data protection team:

Data Protection Officer: [email protected] — Our team responds within 24 hours.

Do Win will respond in writing to your complaint within 30 days of receipt. We believe all data protection matters can be resolved through direct communication.

Why Do Win Keep your information secure?

Each member's privacy is not just a policy matter to us — it is a core responsibility.

256-bit SSL Encryption

Every data transfer on Do Win is secured with banking-grade SSL encryption. Your information is never readable in plain text.

Strict KYC Verification

Do Win's strict identity verification process ensures that every account belongs to a legitimate individual. This keeps both your funds and your information secure.

No Sale of Data

Do Win never sells or rents your personal information. Your data is used solely for the purpose of providing our services.

24/7 Security Monitoring

Do Win's security team monitors systems around the clock. Any suspicious activity is identified and blocked immediately.

Your Control

At Do Win, you can view, correct, or delete your information at any time. You have full control over your data.

International Standards

Do Win's data protection practices are governed by standards inspired by international PCI DSS and GDPR frameworks.

Safe & Trusted Platform

Today Do WinJoin

Enjoy Live Casino, Sports Betting, fish games, and much more with your data fully protected. At Do Win, your privacy is always our priority.

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